4/26/2013 – Thank you so much for sharing your very important concern with the City of Richmond government. This situation has been formally reported to Richmond Sidewalk Mgmt Team (20020895332) so that proper inspection and handling can take place accordingly. Because of time that may be involved with this request, updates or follow up can be conducted by dialing the Richmond Customer Care Center at 804-646-7000

http://eservices.ci.richmond.va.us/applications/citizensrequest/frmNewEntryType.asp

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

4/29/2013 - Thanks for your communication with the City of Richmond government. SeeClickFix is setup for quick fixes in the City of Richmond that can take place more immediately once entered onto SeeClickFix. Please understand that sidewalk maintenance most times will take more than one year or two years for maintenance to take place once the safety inspection is executed. This is due to the size of the crew and the volume of tickets that must be prioritized and worked on. We ask that citizens become accustomed to placing sidewalk requests onto the Citizens Request System (CRS):

http://eservices.ci.richmond.va.us/applications/citizensrequest/frmNewEntryType.asp

to keep an eye on the progress of the CRS ticket for sidewalk maintenance. Also you are able to call the Richmond Customer Care Center at 646-7000 with the request number so that updates and follow throughs can take place

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt